Why aren't employees receiving email notifications?

If employees aren't receiving email notifications related to activity on the platform, it could be because of one or multiple issues, such as incorrect configuration of email integration, inability to authenticate employees, and more.

However, a likely reason is that your business has disabled sending and receiving system emails. As a platform admin, you can fix this by enabling the system email permission in your business settings.

Do the following:

1. In the sidebar, in the Business section, click Settings.

   

2. Go to General > Permissions.

   The list of all permissions that you can configure for your business is displayed.

3. In the upper-right corner, click Edit Permissions.

   

4. In the System emails permission, clear Disable system emails to employees.

   

5. At the bottom of the page, click Save.

   System emails, which include email notifications to employees about activity such as request approvals and pending actions, are enabled for your business.

   

If you are still unable to send and receive system emails, contact your account manager, submit a request, or send us an email to troubleshoot and resolve the issue.