Why aren't my approved expense reimbursements included in pay runs?

Pay categories determine the employee salary components included in pay run calculations.

If expense reimbursements are not included in your pay runs, it could be because an appropriately configured pay category that channels payments for approved expense reimbursement requests through Payroll is not enabled for your business.

As a platform or payroll admin, to include approved expense reimbursements in your pay runs, you can do the following:

1. Enable the Expense Reimbursement global pay category.

   We provide all businesses with ready-made global pay categories that represent pay components in employee salaries commonly used by different organizations.

   In the Pay categories tab in your business Payroll settings, you can simply add global pay categories to include the respective employee salary components in your pay runs.

   The following image illustrates the procedure to do this.

   

   For detailed information, see Adding global pay categories.

   Alternatively, you can create and configure a custom local V2 pay category. For detailed information, see Creating local pay categories.

   However, unless you have very specific custom requirements for handling expense reimbursements, we recommend enabling the pre-configured global pay category instead, as you would need to use scripting to configure your new local pay category.

   If you want to create a customized pay category and require assistance, our Professional Services team can provide you with this service. To engage our Professional Services team, contact your account manager or submit a request.

2. Re-query your pay runs to import applicable expense reimbursements into them.